The national economic and development authority offers a wide range of professional career opportunities in areas such as socioeconomic and development planning, investment programming, monitoring and evaluation, information technology, communication, legal services, and general administration.

First and second level support. The first job of a level 1 tech specialist is to gather customer information and to determine the issue the customer is facing. The retention period begins as soon as the item is deleted and doesn't change even if it is moved from the site recycle bin to the site collection recycle bin. Level two is place ticket reaches if it is not resolved by 1st level.

In this case, the problem is transferred to technical staff with a greater skill set who,. Komplexität reduzieren ist nicht so einfach, wie man denkt, aber mit hilfe von erklärvideos kann. The goal is to resolve issues in the fastest and most effective way.

What is level 2 support? In this case, it is a first level help desk. Duties and responsibilities of the job ( for some company )

Level 3 = where the sorcery and black magic begins with the masters of the dark arts. They are just there for basic knowledge. 1st level support also processes service requests and keeps users informed about their incidents' status at agreed intervals.

This is a key point in the difference between first and second line support. 2nd level support → roles. They don’t use their time for queries that anyone can answer.

Here they have knowledge and good experience of various operating systems and hardware. 2,343 second level support network engineer jobs available on indeed.com. L1 or level 1 support this is your first support line.