Resources spent on one paying client.
Example of kpi and csf. CSF installation of a call centre for providing quotations. Generally they tend to be one dimensional though and are invariably financial or some other metric that reflects on financial performance. For example many business bloggers posit an increase of traffic as a KPI and thus endeavor to do the things that increase traffic informally making those activities CSFs only to find out that an increase in traffic doesnt actually affect their COV matrix.
A Critical Success Factor Method. Objective Improved customer retention. Choose one or two measures that directly contribute to each of your objectives.
Therefore funding training and education are CSFs for this Goal. In general KPIs are more descriptive and quantitative than CSFs. For instance a company can identify CSF as significant increase sales volume in European markets and to drive the identified CSF a KPI can be assigned as Increase sales revenue in European markets by 10.
KPIs Key Performance Indicators are a useful management tool and provide a practical measure of performance. Examples of sales key performance indicators. A CSF is some feature of the internal or external environment of an organization that has a major influence on achieving the organizations aims.
Choosing Tracking KPIs. Neither CSFs or KPIs. Suppose your companys goal is to brand yourself as manufacturing the best quality merchandise in your industry.
Number of Customers Retained. An objective can have more KPIs and more CSFs not just one. KPI CSF and the Balanced Scorecard.