Cisco Unified IP Phone Does Not Go Through Normal Startup Process Problem WhenyouconnectaCiscoUnifiedIPPhoneintothenetworkportthephoneshouldgothroughitsnormal startupprocessandtheLCDscreenshoulddisplayinformation.

Cisco ip phone unprovisioned error. A couple of things - 1. Open the Cisco CallManager Administration page. Double check your configuration setting in call manager phone type and correct MAC address is usually the issue.

The IP phones also do not register with the Cisco CallManager and display the cnfxml files cannot be located error message. Here is the log from the phone. 8841 or other 88XX phone model that doesnt support a Key Expansion Module will show Unprovisioned or Telephony Service Unavailable and fail to register to Unified Communications Manager UCM.

32 RRQ SEP0022555xxxxxcnfxml octet. Step 2 While the phone is powering. The retrieve their firmware fine but they boot up and say unProvisioned If I go to the phone Settings 6 1 its looking for XMLDefaultcnfxml A debug of tftp events shows this Example of 1 Phone Apr 27 212809075.

Remove authenticate realm 2. The phones are requesting the files from the tftp server as I am getting the following messages when I do a tcpdump on port 69. Select the CallManager server and choose Cisco Tftp for the service.

Cisco Unified IP Phone 7941G 7941G-GE 7942G 7961G 7961G-GE and 7962G Administration Guide for Cisco Unified. The unprovisioned message on the phone indicates it has not loaded a valid configuration file. Select Service Service Parameters.

I have 2 Cisco IP phone model cp-7821 with the following configuration. Check if the phones are getting a correct default gateway. The most common cause of unprovisioned I have experienced is a syntax error in the configuration file.