The integrated Chat experience is enabled in Zendesk Support under Admin Channels Widget and turning the Chat toggle on.

Chat api zendesk. The token in this case is an OAuth Bearer token created specifically for Zendesk Chat. Predict or estimate capacity and other derived metrics. Use the API step to send or retrieve data from ANY of your current tools that have API support.

The Real Time Chat API has two. The API is a GraphQL API the first for Zendesk. There is a different JSON object representation for each chat type.

API Reference Zendesks APIs are organized around REST. Create and display a real-time dashboard. Connect the bot with Zapier or other automation tools to make creating such workflows easy without any code.

If you are authenticating visitors visitors on your site will now be able to see past chat conversations in Web Widget Classic. Where the word tokens is used and the differences between how they are used between Zendesk Support and Zendesk Chat products can get confusing. You can create unique customer experiences using our APIs and SDKs connect data sources across your technology stack and build any app or automation you want using the languages you love.

Display chat and agent activity metrics. Connect FactBranch to your API in less than 5 minutes. In addition to the Web Widget and Chat Widget the API works with the chat functionality provided by the Mobile Chat SDK for Android and iOS as well as the Web SDK.

Once a chat has been initiated the visitor will. Monitor a specific department. This is useful if your site visitor needs to refer to a past conversation without having to search their inbox for the chat transcript email.