They said they dont because all climbing gear returned to REI gets mangled to an unusable st.

Rei gear return policy. In any case outside hardware item would be qualified for returns or trade for 90 days after the buy. Travel Luggage 393 Ski. Items must be returned within a year of purchase except items purchased from REI-OUTLET which must be returned within 30 days of purchase.

The NEW POLICY now states. REIs policy I believe stupidly allows people to return things for any reason within a year of the purchase date 90 days for Outlet goods. But REI has built their reputation on good service and if that goes by the wayside they have a lot of competition.

Trade it in and go again. Membership Great deals benefits. We stand behind everything we sell.

Classes Events Expert-led instruction. Everything from cycling to camp and climbing gear. I generally buy my stuff from them online not that I buy a lot but have never had any isses returning it including the hammock I got stuck in.

Of course it does cost a little. Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and confirmed that it fits within our returns policy. Shop preloved gear and clothing from your favorite brands to save your wallet and landfill.

Score deals on your favorite brands with pre-loved gear from REI. Clear out some closet space and get a head start on that new camp setup. Shop our selection of pre-loved outdoor gear.