To write a great FAQ page you will need to know what your customers are asking most often.

How to write a faq document. Under Bookmarks choose the appropriate bookmark. You can even consider injecting a bit of humor to further keep the reader engaged. 5 Select the question text.

6 Insert Hyperlink 7 Click Document at the left 8 To the right of Target in document click the target icon. Read the blog article httpwpmep43KFU-1Pp for detailsDr Nitin Paranjape Microso. Writing the answers using clear easy-to-understand language.

You should think about whether your clients ask about individual features and unsure about some technical aspects of your products and services. Format each question using a heading style Heading 110. Based on their abundance in the past customers will undoubtedly express the need for answers to these questions in the future.

Start your answers to yesno questions with a yes or a no Avoid jargonwrite like your customers talk. Have Your Best Customers Write Responses to Each Question in Their Own Words. Determine the navigational hierarchy to be used.

Write the FAQ sheet in an actual question-and-answer format. So although its content should still be clear and informative it is the content that matters so forget images and other distractions. Call such questions bad and say.

These should at the very least include the most common queries customers have about your products or services. An FAQ is correct because we use aan according to the pronunciation of the succeeding word based on phonetics. What to write Now were getting down to the brass tacks.