79,287 second level support jobs available on indeed.com.

First and second level support. System administration ( level 1 ) system administration ( level 1 & 2 ) desktop support. The retention period begins as soon as the item is deleted and doesn't change even if it is moved from the site recycle bin to the site collection recycle bin. Level two is place ticket reaches if it is not resolved by 1st level.

The first line of support provides basic / common assistance; They are the ones who ask if the computer is plugged in or not. Onsite requests are usually passed to the 2nd line support personnel.

Level 2 is a little more specialized. Apply to plant supervisor, customer service representative, analyst and more! They are just there for basic knowledge.

They are able to suggest technical advice or provide remote support to l1. Second level support means responding to and using commercially reasonable efforts to solve significant end user problems that cannot be resolved under first level support, such as recommending fixes and methods to restore operations to the user’s system and using commercially reasonable effort to reproduce the reported problem, finding viable workarounds. In the case of more complex problems, the first level support receives assistance by the second level support.

This is a key point in the difference between first and second line support. Erklärvideos in der lehre, wissenschaft und für unternehmen. If 2nd level is incapable to get it resolved within.

Sometimes it is still a remote team with more specific knowledge then the support desk. Second line agents are more specialist in their knowledge. 2nd level support → roles.