Reason requestformsgetreason dropdown is named reason data request.

Example zendesk forms. But as you can imagine IT HR and Facilities all have very different types of requests that come in. For example you might send an email that says John can you help us improve our service by answering some questions about your experience upgrading your account Feedback form template. Accept files Allow users to upload multiple files on your forms.

If you require sign-in to submit tickets the user will have to sign-in to see the form. Among other things these key metrics are displayed in a visually appealing way. Use advanced styling options to match your.

Le Web Widget vous permet de personnaliser les informations affichées dans votre formulaire de contact de plusieurs façons. If possible create a feedback template that requests the customers name and then uses their name when asking questions later as shown above. Ticket Forms are represented as JSON objects with the following properties.

Reason See Setting ticket fields. Include the value type low norm high urgent after the field name for example tf_priorityhigh. The id is the id of the custom field that was created in.

The number of tickets and ticket status the first response time FRT and the average resolution time. Le formulaire de ticket détermine les. Un formulaire de ticket est un jeu de champs de ticket prédéfinis pour une demande dassistance spécifique.

Example The Web Widget Classic includes a Contact us form that lets users submit their issues as tickets in Support. For more information see our feature announcement. Les administrateurs et les agents avec les permissions peuvent créer plusieurs formulaires de ticket pour les différentes types de demandes de vos clients.