Lets take the example of a team working on embedding a tool such as Balanced Scorecard in a company.

Example of quantitative kpi. A decrease in ETR every time you do the calculation is a good sign. Examples of Customer KPIs. Average TicketSupport Resolution Time.

Cost per lead by each channel. You can improve your KPIs just by changing the way you track them. You could look at the number of new tickets you are acquiring per dayweekmonth the number being resolved and the amount of.

A quantitative KPI is a measurable characteristic really anything that involves numbers. Number of qualified leads. Assign responsibility for each KPI to specific individuals.

Number of Qualified Leads. Communicate with meaningful KPI For communication purposes a KPI must be meaningful in the sense anyone must feel what the actual performance looks like. Such KPIs reveal clear concise and data-based insights about a businesss performance.

For example in an Electronic Document and Records Management EDRM project KPIs could be used to measure client uptake as the system rolls out. Health Safety Environment HSE. Further you can find a percentage.

From the above definition it can be clearly understood that quantitative KPIs consist of metrics that can be objectively measured. Again when paired with quantitative data youre more likely to get a more complete picture of any business situation. This is the most common type of KPI and covers many things for instance.