MRR Monthly Recurring Revenue Net Promoter Score.

Example of business kpi. Average TicketSupport Resolution Time. Buildings and equipment are expensive assets and you want to maximize their use. Every single person on the team is a player.

Every KPI is a metric but not every metric is a KPI. A performance indicator or key performance indicator KPI is a type of performance measurement. Here youre looking at the total number of visitors to your business whether its traffic to your website or visitors in a physical location.

Specific a specific bounded area of interest. Make sure you select a few from each category so that your strategy is well balanced across the organization. The example I gave is of a customer satisfaction KPI but you can use KPIs in different areas of your business.

Often success is simply the repeated periodic achievement of some levels of operational goal eg. Examples of Marketing KPIs. Additionally she spent 250 hours on Non-Billable Hours aka Productive Hours that supported her clients.

Number of qualified leads. This KPI shows the relationship between New Customers and those that are cancelling. Our second IT KPI example reflects on the project expenses.

Number of Customers Retained. To calculate the cost variance divide the planned budget to the actual budget at a given time. Cost per lead by each channel.