When she called the 866 number however something was clearly amiss.

Does apple support ever call customers. IPhone users have been warned not to answer calls from Apple unless they have specifically requested one using the official Apple online support page. In iTunes or the App Store on your Mac. Scammers are calling people and using the names of two companies everyone knows Apple and Amazon to rip people off.

The message says theres something wrong with your account. If you receive an email asking you to update your account or payment information only do so in Settings directly on your iPhone iPad or iPod touch. In one version of the scam you get a call and a recorded message that says its Amazon.

It is important to know that unlike your bank which may call to warn you about suspicious activity on your bank account or credit card companies like Apple Microsoft and Google simply never. If you are genuinely concerned about your accounts safety contact Apple yourself using the phone numbers listed on their official website. For more information on tech support scams or robocalls read our blog.

Apple wont call you to tell you about problems with your account. We never give this number out. Also Does Apple ever contact you by phone.

To make things clear Apple doesnt contact users first. If customers have any questions about their account security Apple advises them to call their tech support number 800-275-2273. Consumers who receive scam calls should file a complaint with the Federal Trade Commission FTC as well as report the call to our Office.

Apple support is here to help. A phone call to the 1-866 number according to Krebs mimicked the Apple support call center along with an automated welcome and estimated. And even then Apple seems to prefer emails.