Where the word tokens is used and the differences between how they are used between Zendesk Support and Zendesk Chat products can get confusing.

Chat api zendesk. The structured messaging feature in Zendesk Chat allows you to provide elements that enhance and simplify a customers chat experience. Handover conversations from chatbots to human agents for more complex or sensitive tasks. See How Zendesk messaging impacts Chat APIs for more information.

Connect FactBranch to your API in less than 5 minutes. Connect the bot with Zapier or other automation tools to make creating such workflows easy without any code. The Conversations API is available on Zendesk Chat Enterprise or Premium legacy plan.

The Real Time Chat API has two. You can create unique customer experiences using our APIs and SDKs connect data sources across your technology stack and build any app or automation you want using the languages you love. To use the Chat API in SupportChat accounts and Phase 4 Chat accounts you need to generate an OAuth access token to authenticate API requests.

Monitor a specific department. Our APIs have predictable resource-oriented URLs accepts form-encoded request bodies returns JSON-encoded responses and uses standard HTTP response codes authentication and verbs. Create a developer account.

Load customer data from your JSON API into Zendesk Chat. You can use different strings for different locales or use one string for all locales by using an asterisk for the locale. Use the API step to send or retrieve data from ANY of your current tools that have API support.

Onboarding and adoption. If you are using the Web Widget integrated Chat experience you can offer Zendesk Chat functions in the Web Widget so that visitors to your website can chat with agents and send and receive files that might help with their problem. You can use the API to do the following.